Return & Replacement policy

Every item at MuskMagic is hand-crafted with care and thoroughly inspected prior to dispatch. Please review our specific item policies below:

1. Candles — No Returns

• Due to the delicate and artisanal nature of hand-poured soy wax and fragrance products, all candle sales are strictly final.

• We do not offer returns, exchanges, or replacements for any candle products once delivered.

2. Crochet Items — 7-Day Replacement for Damage or Wrong Items

• Return and replacement claims for crochet and amigurumi products are accepted only if the item arrived damaged or if the wrong item was delivered.

• Requests must be submitted within 7 days of receiving your package.

• Mandatory Unboxing Video:

  A clear, continuous unboxing video without any cuts, edits, or pauses is strictly mandatory. The video must show the outer sealed parcel, the shipping label, and the unboxing process revealing the defective or incorrect item. Claims submitted without this video cannot be processed.

3. Replacements Only (Non-Refundable)

• Only specific eligible crochet products qualify for a direct replacement.

• All payments made are strictly non-refundable in nature; we do not issue monetary refunds to bank accounts, UPI, or cards. Approved claims receive a replacement of the original item.

4. How to Submit a Claim

1. Record an unedited unboxing video while opening your parcel.

2. Contact our support team within 7 days of package delivery:

   • WhatsApp: +91 97806 72779

   • Email: info@muskmagic.in

3. Share your Order ID, the uncut unboxing video, and photos showing the issue.

4. Upon verification, our team will process and dispatch your replacement item.